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Frequently Asked Questions

General

All jewelry pieces are made of 14-karat solid gold metal. No gold-plated and gold-filled. We also make 18-karat jewelry upon request.
We only use high quality diamonds graded H to J colour and VVS1 to VS2 clarity. Depending on the product design and specs, we only use high quality cultured South Sea, Fresh Water, Seed Pearls and Gemstones.

Yes, definitely! We would love to collaborate with you on new designs. You may also bring your old jewelry pieces for redesigning or resetting (by appointment only). Just click on the BESPOKE button on the menu tab, fill out the Custom Design Form thoroughly and click submit.

Yes! We also specialise in designing and crafting engagement rings and wedding bands. Please click on the BESPOKE button on the menu tab, fill out the Custom Design Form thoroughly and click submit.

None, as of the moment. We wish to keep you updated so follow us through our social media streams!

Sizing

There are two ways:

A. Estimate your ring size based on a ring you own

  1. Measure the internal diameter of an existing ring that you have. This is a measurement taken across the centre of the ring from the inside of one side to the inside of the other side. Please do not measure from the outside edges.
  2. Get the diameter in millimetres and convert using the chart below:
Diameter in MM US Ring Size
14.1 3
14.5 3.5
14.9 4
15.3 4.5
15.7 5
16.1 5.5
16.5 6
16.9 6.5
17.3 7
17.7 7.5
18.1 8
18.5 8.5
19 9
19.4 9.5
19.8 10
20.2 10.5
B. Estimate your ring size without a ring
  1. Cut a stiff cardboard / paper wire. Best not to use a string as this will bend to fit your finger and may give you an inaccurate measurement.
  2. Wrap the wire around your finger. Make sure it is below the joint of your finger and close to your knuckle.
  3. Mark the location where it meets and measure the distance with a ruler. Use millimetres rather than inches.
  4. Refer to the chart below to determine your ring size:
Ring Size (US) Length (inch) Length (mm)
5 1.943 49
5.5 2 50.3
6 2.045 51.5
6.5 2.1 52.8
7 2.15 54
7.5 2.2 55.3
8 2.25 56.6
8.5 2.3 57.8
9 2.35 59.1
9.5 2.4 60.3
10 2.46 61.6
10.5 2.51 62.8
11 2.56 64.1
11.5 2.61 65.3
12 2.63 66.6
12.5 2.71 67.9
13 2.76 69.1

Please bear in mind that your finger size changes depending on the time of day and the weather. It is best to measure your finger at the end of the day and when your fingers are warm. Fingers are smaller in the early morning and when cold so this may provide you with a smaller reading.
Note that all the information provided only serves as a guide and we cannot guarantee the accuracy of your ring size. If you have any questions regarding sizing please do not hesitate to contact at <a style=’color: #cf9379;’ href=’mailto:hello@sukijewelry.ph’>hello@sukijewelry.ph</a> for further assistance.

For a more accurate ring size, visit a local jeweler to have them check your ring size in store. You can also order a SUKI ring sizer! Email us at hello@sukijewelry.ph

If there was a mistake in sizing from our end, we will be happy to help you exchange your piece to the correct size — free of charge. We allow exchanges within 7 days of receiving your order. If the mistake in sizing was from the customer’s end (i.e., mistake in ordering the correct ring size), then resizing fee will be applied.
To be eligible for an exchange of ring size (or bracelet length), your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalized or engraved items are not eligible for return or exchange.
NOTE: The customer takes care of all shipping fees.

Ordering

Bank Deposit or Online Transfer

After placing your order online, you will receive an e-mail with the details of your order, the total amount due, and SUKI’s bank account details. You can deposit payments through either Banco De Oro (BDO) or Bank of the Philippine Islands (BPI).

Credit Card

We accept all major credit cards through PayPal even if you don’t have a PayPal account.

PayPal

If you have a PayPal account, you may pay through PayPal.

ITEMS IN THE WEBSITE

Full amount is required before we could process your order.

BESPOKE ITEMS

Partial payment of only 40% deposit (non-refundable) is required before we process your order. Your outstanding balance must be settled at least 2 days before we send out the items for delivery.

We start processing orders upon receipt of payment. It would take between 4 and 7 business days exclusive of shipping time if the item is in-stock and does not require engraving. Production of bespoke or made-to-order pieces will take 8 to 14 business days exclusive of shipping time.

Yes, as long as it has not been processed. Send an email to hello@sukijewelry.ph as soon as possible to modify or edit your order along with the order number and details of the requested change/s.

Yes, we definitely allow cancellation of order as long as it has not been processed. However, if payment has already been made (may it be in full or partial amount), only 50% of the amount is refundable. Your refund credit will be applied to Paypal or original method of payment, within a certain amount of days. For bespoke or custom-made items, 40% downpayment is non-refundable.

Shipping

METRO MANILA

  • Standard Shipping
  • Expedited Shipping
  • Headquarters Pick-up

PROVINCIAL

  • Standard Shipping

METRO MANILA SHIPMENTS

  • Standard Shipping: 2 to 3 Business Days (Mondays to Fridays). No shipments on weekends and holidays.
  • Expedited Shipping: We offer same day delivery in some areas in Metro Manila upon request, with extra cost. Email us at contact@sukijewelry.ph for more info. No shipments / deliveries on weekends and holidays
  • HQ Pick-up: Please send us an email at contact@sukijewelry.ph

PROVINCIAL SHIPMENTS

  • Standard Shipping: 3 to 5 Business Days (Mondays to Fridays). No shipments on weekends and holidays.
  • We will provide you with tracking details once package has been sent. If you encounter difficulties in contacting the courier, please send us an email at help@sukijewelry.ph

Standard fee within Metro Manila: Php 200

Standard fee for Provincial areas: Php 300

Yes, we ship worldwide.

Since we are shipping fine jewelry and some of the pieces are delicate, we want to make sure that the package arrives to you safely and is received by the correct recipient. If you won’t be home to sign for your package, you may either:

  1. Write an authorization letter requesting someone to receive the package on your behalf (present it along with a copy of your valid ID and his/her valid ID), OR;
  2. Remove the signature requirement. Unfortunately, removing the signature requirement option means that we won’t be able to assist you in the event the package is lost or stolen in transit.

*Business hours for order processing, shipping and customer service is 9am to 5pm, from Monday to Friday, excluding holidays.